The entire website as well as all the rights pertaining
thereto is the property of MesaSilla Deutschland. Any duplication,
whether it is total or partial, is systematically done under the
authority of the owners. However, links such as hyperlinks towards the
website are authorized without any permission necessary.
1. Acceptance of terms
The customer acknowledges having read the special conditions of sale stated on this screen at the time of the order and expressly accepts them without reservation.
These general conditions of sale govern the contractual relationship between MesaSilla Deutschland and its client, the two parties accepting them without reservation. These general conditions of sale prevail over all other conditions contained in any other document, unless prior expressly written consent.
The photographs illustrating the products are not contractual. If errors occur, the responsibility of MesaSilla Deutschland shall in no case be engaged. The majority of products MesaSilla Deutschland offers its clients are available in our warehouse.
The automatic registration systems are considered as proof of the nature, content and date of the order. MesaSilla Deutschland confirms the acceptance of the client’s order to the email address the latter has given. The sale will be concluded only after the confirmation of the order. MesaSilla Deutschland reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. Information given by the buyer during the ordering process binds him: in case of error in the recipient of details, the seller can not be held responsible for his incapacity to deliver the product.
Orders placed online are dealt within 48h except week-end or public holiday.
Items are delivered to the address given by the buyer during
the ordering process.
If the delivery address is not entered during the registration, the order will be delivered to the billing address.
For deliveries outside Germany, the customer agrees to pay all taxes due on importation of products, customs duty, value added tax and other fees payable under the laws of the country receiving command.
All orders placed at MesaSilla Deutschland are destined to the personal use of the customers. Customers or recipients of the products will not further sell part or all of the products. MesaSilla Deutschland therefore refuses any judiciary responsibility if the customer does not pay the necessary taxes.
Delivery in Germany is done by postal service through DHL Paket, delivered against signature. In case the recipient is absent at the address indicated, a delivery notice will be left in the mailbox: the parcel can then be withdrawn from the post office within the following 7 days. Any eventual delays cannot lead to the buyer asking for payment of damages.
Deliveries in EEC countries are done by postal service through DHL Prime. Deliveries outside the EEC are not possible.
In case of apparent defects, the buyer has the right to return the product within the conditions planned in this document.
War, riots, fires, strikes, accidents and the impossibility to be delivered are considered cases of Force Majeure, discharging the seller of the obligation to deliver. The merchandise always travels at the risk of the recipient. Always check your parcel upon arrival. You have a 48h delay to express any eventual discontent to the transporter in case of a missing or deteriorated parcel.
For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the client wishes 2 places of delivery, he must place two orders, with delivery charges.
5. Retraction, return and exchange
You have the right to cancel the order within 14 days after the reception of the items. In case of change or refund, send the items back as new and intact in their original packaging, with every eventual accessories, instructions and documents to the following address:
Mohex Eva Tseng
Breite Heerstr. 2
75365 Calw, Germany
In case of exercising the right to cancel, MesaSilla
obliged to refund the customer the total price of the order, free of
cost, except return costs. The refund shall be processed within a
maximum of 15 days.
The prices are given in Euros. They are likely to be modified at any time.
The price indicated on the product description does not include transport.
The price indicated on the order confirmation is the definitive price, with any tax and VAT included for Germany and EEC countries. This price includes the price of the products, handling costs, packaging and transport costs.
The price on the invoice given to the customer is the price
indicated on the confirmation order given by MesaSilla Deutschland.
The entire price of the products is payable the day the order is effective.
The order, confirmed by the customer, will only be considered as effective when the bank payment centres will have given their approval. In case of refusal from these centres, the order will automatically be cancelled and the customer will be advised by e-mail. Moreover, MesaSilla Deutschland, has the right to refuse any order from a customer with whom would exist a dispute.
The hereby sales terms and conditions are governed by the German Law.
For any information concerning your order, do not hesitate to contact us: